In life as in business we all needs rule and regulations ours are pretty straightforward, our rules are about respect and commonsense.
Booking Conditions: Deposit of first night’s tariff required for all bookings, we may require payment in full for special events
Check in times: Check in time for cabins is 2pm onwards. If you are arriving after 6:30pm please call ahead so we can organise an out of hours check in for you. This is quick and easy to do.
We get asked and we hope this helps to explain it “Why check is check in time for sites 2pm when it’s just a site?”.
Do you like a nice clean site? Do you like the amenities clean and tidy? Isn’t it nice to have a green grassy powered site?
Between check out time of 10am and check in time of 2pm there is a lot of work that needs to be done to ensure that we present to you a park that meets not only your standards but ours. This four hour window of opportunity is a very limited time to make sure that all the sites are mowed, watered, cleaned up, roads swept etc. If possible we try and accommodate an early check in but it may not always be possible.
Late check outs on cabins is in general very hard, and we can’t always indicate to you at the time of booking that it might be possible, so we ask that you request this on arrival and we can advise if possible. Late checkouts on the day of departure may not be possible due to staffing already having been confirmed and tasks allocated.
Departing your cabin
We ensure that your cabin is presented to you to a high standard and therefore we ask that you are respectful of our cabins and unfortunately we need to pass on costs where needed.
Please do all dishes and dispose of all rubbish. (*$25)
Please leave the cabins in a similar state as you found it. (*$50)
Please note we do not allow smoking in the cabins. (*$100 )
Mattress cleaning due to Bed Wetting, yes this happens (*150)
Breakages must be notified and paid for on departure, crockery, cutlery, glasses etc are $10 per item.
*We reserve the right to charge your credit card according to above fees.
Fees: Cancellations will incur a $25 administration fee.
Applies to each and every site/cabin booked, whether part of a group or not.
Off Peak Periods: For cancellations occurring more than 3 days prior to arrival, a full refund of any deposit paid less any administration fees (if applicable)
For cancellations occurring 3 days or less to arrival, NO REFUND of any deposit(s) paid.
Peak and/or Shoulder periods (all other times of the year) and for bookings wholly or partially within these periods: Cancellations notified more than 31 days of commencement of booking, a full refund of any deposit less administration fee, if applicable.
Cancellations notified 15 to 30 days from commencement of booking, a full refund of any deposit paid, less administration fee, if applicable, PROVIDED the period cancelled can be re let in its entirety, otherwise NO REFUND.
This provision means that if you cancel a booking, then that booking has to be let for the whole term of your original booking to another, single, client and not multiple clients/reservations over that cancelled period.
This provision also means that deposits may be held for some time until a booking can be secured to enable a refund.
Cancellations notified 14 days or less to the commencement of a booking, NO REFUND of any deposit paid.
Shortening of Bookings during Peak of Shoulder periods: For bookings wholly or partially within peak or shoulder periods, and where a client still intends to stay at Lake Fyans Holiday Park, but shortens the period of their booking, 14 days of less to the commencement of their booking, PROVIDED those days excluded from their initial booking are able to be re let in their entirety (see definition of entirety above), the client shall be entitled to a full refund of fees relevant to those excluded days, OTHERWISE the client shall be required to pay for the whole period of the original booking.
At any time of the year: No refunds for late arrivals or early departures. Late arrivals will be expected to pay for the entire period of the stay booked unless other arrangements have been made, in writing/email, with park management.
No rain checks
No refunds for inclement or overly hot weather or weather conditions not to your liking
No refunds for persons requested to leave the park by park management or an employee acting under their direction or an agent acting at their request.
We reserve the right to alter tariffs appearing on our website.